At least once a week, I hear my son, a junior in high school, say, “What is the point of school? I am never going
Category: Managing Your Job Search
Should Leaders Focus on Results, or on People?
A lot of ink has been spilled on people’s opinions of what makes for a great leader. As a scientist, I like to turn to
The Secret to Delighting Customers
What motivates employees to go above and beyond the call of duty to provide a great customer experience? Disney tells a story about a little
Out with the Old (but Really Great Business Stories), in with the New
For a few days last August, it was one of the most talked-about business stories in America: Tim Armstrong, the CEO of AOL, fired someone
Why Talking About Employee Poverty Makes Us Uncomfortable
Earlier this month, I asked a simple question about an apparent change in the social contract at work: Do employers care if their employees are
10 Extraordinary People and Their Lessons for Success
From presidents to hip-hop producers to poets, the last page of every issue of Harvard Business Review is always an interview with someone who has
Marvin E. Smith 